SimulConsult, Inc.
Macintosh Troubleshooting

Safari: The software needs Java, which runs in the browser, with the following annoyances:

Chrome & Firefox:

  1. Click the "Download Simulconsult Diagnostic Decision Support starter" button.
  2. Save the JNLP file (register.jnlp for registration and diagnosis.jnlp for the actual software).  Put the JNLP file somewhere such as the desktop, and you can now close the browser.  If the file has some other name such as diagnosis(2).jnlp you need to edit it to the form listed above
  3. The first time you run the software you need to right-click on the JNLP file and choose Open.
  4. You will get a message that the JNLP file is from an unidentified developer.  Click Open.
  5. Check "Do not show this again for apps from the publisher and location above"
  6. Click run.
  7. Afterwards the software will just launch from this JNLP file. You can move the diagnosis file to other locations, but you will probably want to delete the register file.

Desktop:

Other issues:

If you still need help:  Please contact us.